Refund policy

We hope you love your FAB Wigs by Wendy purchase. If you change your mind or experience a problem with your order, please read the information below.

Change-of-Mind Returns

You must contact us within 14 calendar days of receiving your order if you wish to cancel and return it.

After notifying us, you must return the wig within the following 14 calendar days.

Please contact us before posting your return so we can provide the correct return address and instructions. Include your name and order number inside the package.

Return Condition

You may inspect the wig in the same way you reasonably would in a shop.

Please handle the wig carefully and return it with its original packaging and accessories. The wig should not be worn for an extended period, altered, cut, coloured, washed, treated with products or damaged.

Where handling goes beyond what is reasonably necessary to inspect the wig and reduces its value, we may make an appropriate deduction from the refund in accordance with applicable consumer law.

Return Postage

Customers are responsible for change-of-mind return postage.

We recommend using a tracked delivery service and keeping your proof of postage. The returned item remains your responsibility until it reaches us.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, misdescribed or incorrect item, please contact us as soon as possible with your order number and clear photographs showing the issue.

Where the item is confirmed to be faulty or incorrect, FAB Wigs by Wendy will cover reasonable return costs and provide the remedy required by applicable consumer law.

Refunds

We will inspect your return after it arrives and notify you of the outcome.

Approved refunds will be issued to your original payment method. We will process the refund within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, where applicable.

Banks and payment providers may require additional processing time before the refund appears in your account.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. If the order has not been dispatched, we will try to cancel it before shipment. If it has already been dispatched, you will need to follow the returns process above.

Exchanges

If you would like a different wig, please return the original item in accordance with this policy and place a new order for your preferred style.

Your Rights

Nothing in this policy limits or removes any statutory consumer rights that apply to your purchase.